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Customer Service Specialist
Company Overview
Gurit is a global leader in advanced composite materials and engineering solutions that make a difference. Our expertise in kitted core materials, prepregs, pultruded glass profiles, formulated products, as well as manufacturing technologies and engineering, drives innovation and lightweighting across multiple industries. With a strong focus on sustainability and performance, we help customers meet demanding challenges while advancing cleaner, more efficient solutions. Gurit serves the Wind Energy, Marine and Industrial sectors and is committed to shaping a sustainable future through continuous innovation and trusted global partnerships.
Site Overview
Our Falces manufacturing site, located in Navarra, Spain, is a manufacturing hub for producing core materials used in wind, marine, and industrial applications. Working here means joining a team that contributes directly to innovative technologies and a more sustainable future, making it an exciting and meaningful place to grow your career.
Role Description
We are looking for a customer-focused Customer Service Specialist with excellent communication skills to join our team. The successful candidate will report to the Supply Chain Manager and will be responsible for handling enquiries, resolving issues and ensuring a positive experience for every customer, whilst maintaining high standards of quality and service.
Key Responsibilities
Handle customer enquiries, requests and complaints via various channels (telephone, email, chat).
Provide effective and timely solutions, ensuring a satisfactory experience.
Receive, process and follow up on orders, incidents and service-related operations.
Accurately record and update information in the Dynamics 365 ERP system.
Collaborate with internal departments (Sales, Logistics, Technical Support, etc.) to resolve complex cases.
Manage transport for customer shipments.
Meet the service objectives (SLAs, KPIs) set by the company.
Identify opportunities for improvement and propose actions to optimise customer service processes.
Skills & Experience
A university degree in Business Administration/Economics or equivalent
Previous experience in customer service or similar roles (minimum 2–3 years).
Experience in logistics, distribution or supply chain environments.
Excellent oral and written communication skills in Spanish and English (required for dealing with our customers).
Ability to manage situations under pressure and resolve problems quickly.
Proficiency in Microsoft Office and Dynamics 365 ERP.
Organisational skills, attention to detail and the ability to prioritise.
A proactive, customer-focused and team-oriented attitude.
Why this role is a good opportunity
At Gurit, you'll be part of a collaborative international team where your skills and expertise will be valued. Join us and unlock your potential in a supportive environment that encourages innovation and growth.
Get in touch with us to learn more about Gurit and how our solutions can work for you.
© Gurit Services AG, Zurich (CH)
